I’ve worked in IT for just over 30 years now and I’ve seen the industry make tremendous enhancements through it’s growth. So, I thought I’d use this medium to share with you my experiences.
Here we go. One day, I took a call from a customer who I knew very well. She was having problems with her Floppy Drive not reading her 3 1/2″ floppy discs. After talking with her on the phone for a few minutes trying to diagnose the issue, I decided it wasn’t something I couldn’t fix without seeing it. She lived in Evansville, IN, about 7 miles from A2Z Computer Services and since it was her home computer and not her office PC, I asked her to bring it to the shop for me to evaluate. We have so many business clients, it’s hard to manage that and still do house calls.
It took her a couple days but she eventually brought it in for service. I was there when she dropped it off so I asked her to wait for a minute while I put it on the bench to see if the problem was a simple fix or not.
It didn’t take long to see the problem. When I put a 3 1/2″ floppy disk in her computer to see what happened, it wouldn’t go in all the way. I took a small flash light and looked inside the front of the drive. What did I find?
That’s right, the protective cover had been left inside the drive when she put the disk in initially not noticing it and leaving it on the drive. After I removed it, the drive worked just fine.
I didn’t have the heart to charge her.